From tax forms on a typewriter to the digital process landscape – Ralph P. Schuler has not only witnessed the transformation of the industry, he has actively helped to shape it. As CEO Fiduciary & Real Estate at swisspartners, he combines many years of experience with a modern understanding of leadership.
He emphasises trust, personal responsibility and the targeted promotion of young talent. With the focus on digitalisation and customer proximity – solution-oriented, pragmatic and always close to people.
My vision is to continue to make our business unit fit for the future and resilient. My current focus is on actively involving younger management staff in specific strategic decisions. This allows me to hand over responsibility in a targeted manner and at the same time prepare our team heads for future management tasks.
Our field is changing rapidly – customer requirements are becoming more specific and regulatory requirements are increasing. Fortunately, we have highly trained talents who come straight from training into practice and bring fresh perspectives with them. However, we also focus on continuous learning and close collaboration within the team in order to proactively address changes.
Our clients particularly appreciate the personal contact, our fast response time and our solution-orientated approach. We think in terms of solutions rather than problems – this creates trust and real added value. What makes us unique at swisspartners is our all-round service from a single source: we create, review, negotiate and implement – all in-house and in close consultation with our valued clients.
For me, leadership means trust, freedom and responsibility. I lead – as some employees say – ‘on a long leash’. Everyone in the team is mature enough, knows what needs to be done and has a high degree of personal responsibility. At the same time, I’m there when it comes to special customer needs or complex communication – I’m happy to contribute my experience. It’s important to me that people in the team feel comfortable and can develop. Our customers also sense this attitude – and it is often the key to outstanding results.
We are actively driving digital processes throughout the Group. In property management in particular, we have already made great strides towards working more efficiently and in a more modern way. Our goal is clear: where digitalisation is possible, it should remain or be further developed. At the same time, professional expertise remains key – which is why we focus on continuous further training so that we can continue to offer first-class service at a high level both nationally and internationally.
Only those who understand why processes are the way they are understand why certain processes are necessary. That’s why it’s important to me to take everyone with me, to learn together – and above all to celebrate successes together.
